Shipping Policy

Last updated: October 11, 2026

Every Westbrook Findings piece is handmade in our Colorado or Wyoming studio. Here’s how and when your order gets to you.

Processing time

• Ready-to-ship items leave the studio within [1–7] business days of your order.
• Made-to-order or personalized items take [2–4] weeks to make before they ship. The timeframe is listed on the product page.
• Digital downloads (like leathercraft patterns) are available immediately after payment. You’ll get a download link on the order confirmation page and by email, and in My Account › Downloads.

Business days are Monday through Friday, not including US holidays. During busy seasons or studio closures, we’ll post updated timing on the site.

Shipping methods and costs

We ship with USPS. Shipping costs are calculated at checkout from your address and the weight of your order, so you’ll see the exact price before you pay.

These are USPS estimates, not guarantees.

Free shipping on US orders over $500.

International shipping

We ship to most countries through USPS international services. Delivery usually takes [1–4] weeks depending on the destination and customs.

Customs, duties, and import taxes are set by your country and aren’t included in our prices or shipping costs. They’re the buyer’s responsibility, and the carrier may collect them on delivery. We’re required to declare the full value of every package and can’t mark orders as gifts.

Tracking

As soon as your order ships, you’ll get an email with a tracking number. You can also check on it anytime with Order Tracking in the site footer.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away at info@westbrookfindings.com. We can update it if the order hasn’t shipped yet. We’re not responsible for packages sent to an address entered incorrectly. If one comes back to us, we’ll reship it once you cover the new postage.

Lost, late, or damaged packages

• Shows delivered but you can’t find it? Check with neighbors and your local post office, and wait a day. Packages sometimes arrive after they’re marked delivered. Then email us and we’ll help file a claim with USPS.
• Arrived damaged? Email photos of the item and packaging within 7 days of delivery, and we’ll make it right with a repair, replacement, or refund.
• Stuck in transit? If tracking hasn’t updated in 10 business days (domestic) or 30 days (international), contact us and we’ll look into it.

Once a package is handed to USPS, delivery timing is in their hands, but we’ll always help you sort it out.

Questions

Email info@westbrookfindings.com or call 303-720-6196. We’re happy to help.