Returns & Refunds

Last updated: October 11, 2026

We want you to love what you bought from Westbrook Findings. If something isn’t right, here’s how we’ll fix it.

Returns

You can return most ready-to-ship items within 30 days of delivery for a refund.

To be eligible, items must be:

• Unused and in the same condition you received them
• In their original packaging, where possible

To start a return, email info@westbrookfindings.com with your order number and the item you’re returning. We’ll reply with the return address and instructions. Please don’t send items back without contacting us first.

Items that can’t be returned

Because of how they’re made or delivered, these are final sale:

• Personalized, monogrammed, or custom-made items, unless they arrive damaged or defective
• Digital downloads, including leathercraft patterns, once the file has been downloaded
• Gift cards
• Sale or clearance items marked final sale
• Class and workshop registrations, which follow the cancellation terms in our Terms & Conditions

Return shipping

• If you changed your mind, you pay for return shipping. Original shipping charges aren’t refundable.
• If we made a mistake, or the item arrived damaged or defective, we’ll cover return shipping and send you a prepaid label.

Use a trackable shipping service. We can’t issue a refund for a return that never reaches us.

Refunds

Once your return arrives, we’ll inspect it and email you to confirm. Approved refunds go back to your original payment method within [5–10] business days. Your bank may take a few extra days to post it.

Items returned used, damaged, or missing parts for reasons that aren’t our fault may get a partial refund.

Damaged or defective items

Leather is a natural material, so small variations in grain, color, and markings are part of its character and not defects. If your item arrives damaged or has a flaw in materials or workmanship, email photos within 7 days of delivery. We’ll repair it, replace it, or refund it, whichever works best for you.

Exchanges

We don’t do direct exchanges. Return the original item for a refund and place a new order for the one you want.

Questions

Email info@westbrookfindings.com or call 303-720-6196.